Our Commitment to Your Privacy
Starnet.ai Limited ("Starnet.ai," "we," "our," or "us") operates and owns the Starnet.ai website and services. We value your privacy and strive to make your experience with our site and services (collectively referred to as "Services") secure and satisfactory. This policy outlines our practices regarding the collection, use, and disclosure of information, including personal data, in relation to our Services.
Personal Information
"Personal information" refers to data that can identify an individual, such as a name, email address, or credit card number.
How We Collect Personal Information
We gather personal information as part of providing our Services, including through voluntary submissions when you register for our Services or use them. This can include your name and email address during account registration, or information you provide when requesting user support. We may also receive personal information from third parties and combine it with data we already have about you. This combined information is governed by this policy.
How We Use Personal Information
We use personal information to deliver, enhance, and develop our Services, tailor your user experience, respond to inquiries or requests, prevent and investigate misuse, conduct research and development, and analyze trends.
Additionally, we may use your email address to send product information and marketing messages. You can opt out of marketing emails by following the unsubscribe instructions in the messages or by contacting us directly.
How We Share Personal Information
We may share personal information with our subsidiaries, affiliated companies, and other trusted businesses or individuals to provide our Services and for purposes outlined in this policy. We limit the shared information to what is necessary for these purposes.
Personal information may also be disclosed to third parties, including regulatory or law enforcement authorities, to comply with legal obligations or protect our rights and property or those of others.
Information you post in public areas of our Services is not considered "personal information" under this policy and can be used by us or others without restriction.
When you share personal information with specific users through privacy controls or settings, Starnet.ai does not control how others may use or disclose that information.
Request erasure of your Personal Data
You have the right to ask us to delete or remove Personal Information when there is no good reason for us to continue processing it. Please reach out to us using the following contact information: cs@starnet.ai.
Non-Personal Information
We collect non-personally identifiable information and may aggregate or anonymize personal data. This information helps us improve our Services, tailor user experiences, prevent and investigate misuse, and conduct research and development.
We may share this anonymous information with third parties. Examples of non-personal information include usage tracking data such as traffic and usage patterns, and click-through information from messages we send.
We collect this data using technologies like server logs, cookies, and web beacons. You can adjust your browser settings to refuse cookies, but this may affect the functionality of some Services. We do not control third-party data collection methods.
Data Security Commitment
We implement physical, electronic, and managerial measures to safeguard and secure collected information. However, no data transmission over the Internet can be guaranteed 100% secure, so we cannot ensure the security of information you transmit to us.
We make reasonable efforts to protect personal information once received but cannot guarantee it will not be accessed, disclosed, altered, or destroyed.
If we learn of a security breach, we may notify you electronically and post a notice through our Services. Legal requirements may entitle you to written notice of a security breach.
Third-Party Sites and Services
Our Services may link to third-party sites and services, provided for your convenience. We do not control their content or privacy practices. Information you provide to third parties is subject to their privacy policies, not ours. We recommend reviewing their privacy practices before sharing personal information.
Business Transfers
User information, including personal data, may be disclosed in the event of a merger, acquisition, debt financing, asset sale, or similar transaction, or during insolvency, bankruptcy, or receivership, where information may be transferred as a business asset.
International Visitors
Our Services are hosted in Hong Kong. By using our Services from outside Hong Kong, you consent to the transfer and processing of your personal data in Hong Kong according to this policy.
Information Retention and Disposal
We retain personal information as long as necessary for business purposes or as required by laws, regulations, or government orders. The Service may allow you to save information publicly or for specific users.
If you have questions about this Privacy Policy or wish to access or correct your personal data, contact us at info@starnet.ai.com during office hours (9:30 am-6:30 pm, Monday to Friday). We will verify and respond to your request within the legally required timeframe.
We reserve the right to charge a reasonable fee for processing any data access or correction requests in accordance with the Hong Kong Personal Data (Privacy) Ordinance.
Changes and Updates
We may update this policy occasionally. When changes occur, we will revise the "last updated" date at the top of this policy. We encourage you to review this policy periodically to stay informed about how we collect, use, and disclose personal information.
Contact Us
If you have any questions or concerns about this privacy policy, please reach out to us using the following contact information:
- Email: cs@starnet.ai
- Office Hours: 9:30 am–6:30 pm, Monday to Friday.